Policies

Terms:

Quality Thread standard terms are net 30 days with an approved credit application. We also offer the option of MasterCard, Visa, Discover, C.O.D., or pre-payment.

Minimum Order Quantity:

$100 per purchase order. Customers may combine multiple items to reach the minimum order quantity.

Shipping:

QTN ships the same day on stock orders received before 2 PM Eastern Standard Time.

Quality Thread ships UPS daily and also can accommodate LTL and Fed-Ex shipping requirements. Unless instructed otherwise, orders will be shipped via UPS ground or our choice of LTL providers. See this chart below for UPS time in transit.

Returns/Discrepancies:

No returns will be accepted without prior authorization and approved RGA (returned goods authorization). Re-stocking fees may apply.

All claims for unreceived, damaged, or improperly shipped merchandise must be reported to us within 15 days of the invoice.

Pricing Policy:

Prices are subject to change without notice.